Step 1: Collaborator Login

• Login to App: Collaborators log into the AmyHair app using their unique credentials.

Step 2: Enter Customer’s Order

• Order Entry: Collaborators enter the customer’s order details into the app, including product specifications, quantity, and any special requirements.
• Review Order: Review the order details for accuracy before proceeding.

Step 3: Order Confirmation

• Confirm Order: Confirm the order with the Collaborators through the app, ensuring all details are correct.
• Generate Order Number: The app generates a unique order number for tracking purposes.

Step 4: Payment

• Online Banking: Collaborators use the app’s integrated online banking system to process the payment.
• Payment Options: Provide options for credit/debit card payments, bank transfers, and other online payment methods.
• Transaction Confirmation: Receive an instant confirmation of the transaction within the app.

Step 5: Payment Confirmation

• Verify Payment: The app automatically verifies the payment and updates the order status.
• Notification: Both the collaborator and the customer receive a notification confirming the payment and order status.

Step 6: Production ( with non-avaiable wigs )

• Production Queue: The order is placed in the production queue at the AmyHair manufacturing facility.
• Progress Tracking: Collaborators can track the production progress through the app.

Step 7: Shipping and Invoice

• Prepare for Shipping: Package the order and prepare it for dispatch.
• Generate Invoice: The app generates an invoice, which is sent to the customer and available for the collaborator to view.
• Shipping Notification: Notify the customer and collaborator once the order has been shipped, including tracking information.

Step 8: Delivery

• Track Shipment: Use the app to track the shipment until it reaches the customer.
• Delivery Confirmation: Confirm the delivery with the customer, ensuring they have received the order in good condition.

Step 9: After-Sales Service

• Customer Support: Provide ongoing support for product maintenance and any other inquiries.
• Feedback Collection: Collect feedback from the customer to improve services and products.

Step 1: Order Confirmation

• Confirm Order: Once an order is confirmed, it is categorized based on availability.
• Custom Orders: Orders for non-available models are sent for production.
• Available Models: Orders for available models are prepared for packaging.

Step 2: Production (For Custom Orders)

•  Manufacturing: Custom orders are sent to the manufacturing facility in Vietnam.
•  Quality Control: Each wig is produced according to the customer’s specifications and undergoes a thorough quality check to ensure it meets AmyHair’s standards.

Step 3: Packaging

• Custom Orders: Once production is complete, the custom wigs are carefully packaged.
• Available Models: Wigs that are already in stock are immediately packaged.
• Packaging Standards: All wigs are packed securely to protect them during transit.

Step 4: Shipping

• From Cape Town:  The packaged wigs are shipped from Cape Town to either the collaborator or directly to the customer, based on the collaborator’s instructions.
• Collaborator Delivery: If the collaborator opts to receive the wigs first, the package is sent to their address.
• Direct Customer Delivery: If the collaborator specifies direct delivery to the customer, the package is sent to the customer’s address.

Step 5: Delivery Tracking and Notification

• Tracking Information: Both the collaborator and the customer (if applicable) receive tracking information.
• Monitoring: AmyHair continuously monitors the delivery process to ensure timely arrival and to address any potential issues.

Step 6: Final Delivery

• Delivery Confirmation: Upon delivery, the collaborator or the customer confirms receipt of the package.
• Feedback Collection: AmyHair collects feedback from the recipient to ensure satisfaction with the product and delivery process.